FREE SHIPPING ON ALL U.S. ORDERS $75+

FREE SHIPPING ON ALL U.S. ORDERS $75+

Shipping & Returns

Shipping

CuddlDuds.com offers Free Standard Shipping on all US orders of $75.00 or more before taxes and shipping. Standard shipping on all orders less than $75.00 before taxes and shipping is $8.00.  Note that order processing may take up to 2 business days after the order is placed for standard shipping.

You may upgrade to Express Shipping (estimated 3-day delivery) for $15.00, or to Priority Shipping (estimated 2-day delivery) for $20.00 at checkout. Please allow 24-48 hours for order processing, in addition to the delivery time. Orders placed after 12:00 p.m. ET or on weekends or holidays will be processed the following business day. Expedited shipping is available only to shipping addresses within the contiguous United States.

When your order ships from our warehouse you should receive a Shipment Notification via email that includes a tracking number to the email address you provided. If you have not received this email and believe your order should have shipped, click the MY ACCOUNT link at the top right-hand side of our website.

Here you can view the status of any orders you have placed. Click on REVIEW ORDERS/TRACK PACKAGES. Next to each of your orders will be listed its current status; ‘processing’ orders have not yet shipped, 'shipped' orders have left the shipping center and you may track their location directly through the shipping carrier.

Once your order is placed, please allow 24-48 hours for order processing before your order is shipped. Orders placed Friday – Sunday and on holidays, will not be processed until the following business day. You will receive a Confirmation of Shipment email from us to the address you provided during checkout.

We currently ship to United States addresses including Alaska, Hawaii, and US Territories.

We also now ship to Canada. Orders shipped to Canada may be subject to additional postage, applicable taxes and customs fees.

Shipping to Canada eligible for orders over $75.00

We do not ship, bill, or process international orders, other than to Canada, at this time.

Yes- we currently ship, bill, and process orders to P.O. boxes.
*PLEASE NOTE: IF 2ND DAY AIR IS SELECTED AS YOUR SHIPPING METHOD, WE CANNOT SHIP TO A P.O. BOX.* 

Yes, but any order being shipped to an APO/DPO/FPO address must be made via telephone. Please call Customer Service at 1.866.202.5445, Monday to Friday from 8AM-5PM CST, for assistance placing & shipping your order.

Returns/Exchanges

CuddlDuds.com gladly accepts returns or exchanges within 30 days from the delivery date of unworn, unwashed, undamaged, or defective merchandise purchased directly from CuddlDuds.com. Start your return here cuddlduds.happyreturns.com.

Unfortunately, we cannot accept returns nor exchanges purchased from other retailers. Please contact them directly.  

EXCHANGE: Exchanges within 30 days of the delivery date, for items equal to the original dollar amount, will be accepted. Please start your return to view exchange options for your merchandise. Once you have selected your items and submitted your return, you will be provided a return label to ship your items back to us. Upon carrier scan, your replacement order will begin processing.

RETURN: You can choose to be refunded back to your original payment method or by a store gift card. Once you have selected which you would prefer and have submitted your return, you will receive either a return shipping label for mailing or a QR code for the Happy Returns Return Bar. Your refund will be processed once the returned items are received and inspected by our warehouse team. Please allow up to two billing cycles for your refund to appear on your credit card statement. If you choose to receive a refund by store gift card, an electronic gift card will be emailed to you.

If you return products through mailing, a $7 restocking fee will be deducted from your refund. If you would like to get a free return you may easily do so through a happy returns bar by dropping off the product.

For all returns, click here: cuddlduds.happyreturns.com

CuddlDuds.com
ATTN Return/Exchange Processing
400 West Chickasaw Avenue
McAlester, OK 74501

If you feel that you have received the wrong product, please contact Customer Service within 72 hours of receiving the order so that we are notified of the error and can begin to make the necessary adjustments.

Track/Review or Cancel Order

Click the MY ACCOUNT link at the top right-hand side of our website to view the orders you have placed. Then, click CHANGE QUANTITIES/CANCEL ORDERS to find and edit your order. Please note that once an order has begun processing or has shipped, it is no longer possible to edit the order.

When your order ships from our warehouse you should receive a Shipment Notification email that includes a tracking number to the email address you provided. If you did not receive this email, you may alternatively locate your tracking number by clicking on the 'My Account' link at the top right hand side of our website and locating the order for which you are inquiring. Once you have located the tracking number, you may enter it into the shipping carrier's online package tracking system.

Click the MY ACCOUNT link at the top right-hand side of our website to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipping carrier to confirm that your package was delivered. If your package shows a status of Delivered, yet you have not received it, please contact Customer Service for assistance.

If your order arrived only partially complete, it is possible that inventory was no longer available on the item(s) you selected. You should have received an email notification or phone call from Customer Service informing you of your order status. Please contact Customer Service for any further questions or assistance.

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