Customer Assistance - Returns & Exchanges

How do I return or exchange my product?

CuddlDuds.com gladly accepts returns or exchanges of unworn, unwashed, undamaged, or defective merchandise purchased directly from CuddlDuds.com. Please contact Customer Service to notify of return or exchange.

Unfortunately, we cannot accept returns nor exchanges purchased from other retailers. Please contact them directly. 

EXCHANGE: Exchanges within 30 days of the original purchase date, for items equal to the original dollar amount, will be accepted. We will send you a pre-paid return label. Please call Customer Service at 866.202.5445 to initiate your exchange. Representatives are available Monday to Friday from 8am – 5pm CST.

RETURN: Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase. 

A credit will be issued as soon as we receive and process your return. Please note, CuddlDuds.com does not cover the expense of return shipping, and shipping and handling charges are not refundable unless the return is due to defective merchandise. Please allow up to 2 billing cycles for a refund to appear on your credit card statement. Special offers may be subject to reduction by a return/exchange or cancellation.

Clearance items are FINAL SALE; they cannot be exchanged or returned.

What is the return address?

CuddlDuds.com
ATTN Return/Exchange Processing
400 West Chickasaw Avenue
McAlester, OK 74501

I received the wrong product.

If you feel that you have received the wrong product, please contact Customer Service within 72 hours of receiving the order so that we are notified of the error and can begin to make the necessary adjustments.