Customer Assistance - Payment Options & Charges

What are my payment choices?

CuddlDuds.com accepts Visa, MasterCard, Discover, American Express, PayPal, and Amazon Payments. 

PayPal: Click on the PayPal icon during CHECKOUT and log in using your PayPal username and password. Once you have signed in, select your preferred payment method and continue with the checkout process. CuddlDuds.com does not have access to any information stored in your PayPal account.  If you have any further questions about using this payment method, please click here.

Amazon Payments: Click on the Amazon Payments icon during CHECKOUT and log in using your Amazon account username and password. Once you have signed in, you will be able to use the credit card and shipping information stored in your Amazon account on CuddlDuds.com. CuddlDuds.com does not have access to any information stored in your Amazon account. Your qualified purchases are covered by Amazon’s A-to-z Guarantee.

Do I have to pay sales tax?

Sales tax is only collected if your order is being shipped in the same state as our shipping warehouse, California.

I have a question on my charges.

Click the MY ACCOUNT link at the top right-hand side of our site to review your orders. Here you may compare your order history on our website with your financial records. If you have any further questions or concerns regarding the issue, please contact Customer Service for assistance.

I need a copy of my receipt/invoice.

Click the MY ACCOUNT link at the top right-hand side of our site where you will be prompted to enter your email and password. Here you are able to review your past and pending orders. Click PRINT INVOICES and then locate the order for which you need to print a receipt and/or invoice. Select the order and then select NEED TO PRINT AN INVOICE? Your invoice will then pop up in a second window from which you can print.

When will my charge appear on my credit card?

Your charge will appear on your credit statement at the time the order ships, usually within a few days of placing your order. You can further monitor the status of your charge by logging into your CuddlDuds.com account, locating the order for which you are inquiring, and check its current status.

How will I be reimbursed for a return?

Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Credits take approximately 7-10 days from the time we receive your item(s). Refunds for items returned more than 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase. 

Review our Return Policy section above for more details.