Customer Assistance - Shipping

How much is my shipping cost?

CuddlDuds.com offers Free Standard Shipping on all orders over $50. Any order totalling $49.99 and below ships UPS Ground for $8.00.

You may upgrade to 2nd day delivery for a fixed fee of $12.00 at checkout. Please allow 24-48 hours for order processing, in addition to the 2 days delivery time (excluding weekends).

How will I know when my order has shipped?

When your order ships from our warehouse you should receive a Shipment Notification via email that includes a tracking number to the email address you provided. If you have not received this email and believe your order should have shipped, click the MY ACCOUNT link at the top right-hand side of our website. Here you can view the status of any orders you have placed. Click on REVIEW ORDERS/TRACK PACKAGES. Next to each of your orders will be listed its current status; ‘processing’ orders have not yet shipped, 'shipped' orders have left the shipping center and you may track their location directly through the shipping carrier.

When will my order ship?

Once your order is placed, please allow 24-48 hours for order processing before your order is shipped. You will receive a Confirmation of Shipment email from us to the address you provided during checkout.

Do you ship to my country?

We currently do not ship, bill, or process international orders. We ship exclusively in the United States.

Do you ship to P.O. Boxes?

Yes- we currently ship, bill, and process orders to P.O. boxes.
*PLEASE NOTE: IF 2ND DAY AIR IS SELECTED AS YOUR SHIPPING METHOD, WE CANNOT SHIP TO A P.O.BOX.* 

Do you ship to Military Addresses? (APO/DPO/FPO)?

Yes, but any order being shipped to an APO/DPO/FPO address must be made via telephone. Please call Customer Service at 1.866.202.5445, Monday to Friday from 8AM-5PM CST, for assistance placing & shipping your order.